There’s a particular moment that every facilitator and trainer learns to recognise, usually about forty minutes into a session, when you’ve just asked what sounds like an innocent, open question about workplace challenges.
I feel very fortunate that in 20 years of facilitating workshops and training events, I’ve only ever had a handful of difficult delegates. That said, there have definitely been moments where a session risks turning into one big moaning exercise. Sometimes, I think that’s okay, with a bit of control. For example, if you’re running a ‘dealing with difficult customers’ activity, it helps to bake in some ‘moaning time’. But you also need to set a clear boundary and know when to move things on.
Love this, thank you Tom.
I feel very fortunate that in 20 years of facilitating workshops and training events, I’ve only ever had a handful of difficult delegates. That said, there have definitely been moments where a session risks turning into one big moaning exercise. Sometimes, I think that’s okay, with a bit of control. For example, if you’re running a ‘dealing with difficult customers’ activity, it helps to bake in some ‘moaning time’. But you also need to set a clear boundary and know when to move things on.